Who We Are  

Fastlane Delivery operates a food delivery platform connecting customers with restaurants and delivery partners. We’re committed to protecting your privacy. This policy explains what data we collect, why, and your choices.  

 

What Data We Collect  

We collect info to make ordering and delivery fast and safe:

 

Account Info: Name, phone number, email, password when you sign up

Order Info: Delivery address, order history, payment method. Card details are processed by our payment partners and we don’t store full card numbers

Location Data: Your device’s location when you place an order or if you enable it for live tracking. We only use it for delivery and estimated ETAs

Device & Usage Info: Device type, IP address, app/web interactions, crash reports. Helps us fix bugs and improve Fastlane

Communications: Messages with support, reviews, feedback you send us  

 

How We Use Your Data  

To deliver orders: Share your name, phone, address with the restaurant and delivery partner for that specific order  

Payments: Process payments securely via third-party providers  

Customer service: Respond to queries, complaints, refunds  

Improve Fastlane: Analyze usage to fix bugs, add features, prevent fraud  

Marketing: Send you offers and updates if you’ve opted in. You can opt out anytime  

Legal compliance: If required by law or to protect safety/fraud prevention  

 

Who We Share Data With  

Restaurants: Order details needed to prepare your food  

Delivery Partners: Name, phone, pickup/drop locations to complete delivery  

Service Providers: Payment processors, cloud hosting, analytics, SMS/email services. They’re contractually bound to keep data safe  

Legal: If required by court order, law enforcement, or to protect rights/safety  

 

We don’t sell your personal data.  

 

Data Retention & Security  

We keep your data only as long as needed for the purposes above or as required by law. We use encryption, access controls, and regular security reviews to protect it. No system is 100% secure, so please use a strong password and don’t share it.  

 

Your Choices & Rights  

Depending on your location, you may have the right to:  

Access, correct, or delete your personal data  

Opt out of marketing emails/SMS  

Turn off location sharing in your device settings  

Request a copy of your data  

 

To exercise these, contact us at the email below.  

 

Cookies & Tracking  

We use cookies and similar tech to remember your preferences, keep you logged in, and analyze site traffic. You can disable cookies in your browser, but some features may not work.  

 

Children’s Privacy  

Fastlane Delivery isn’t intended for users under 18. We don’t knowingly collect data from minors. If you believe we have, contact us to delete it.  

 

Changes to This Policy  

If we update this policy, we’ll post the new date and notify you via app/email for major changes.  

 

Contact Us  

Questions or requests? Reach us at:  

Email: info@fastlanedelivery.co.uk

 

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